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How L 89 Khelo Handles Your Personal Information

When you open an account and fund it through bKash, Nagad or Rocket, you share information with us — and you deserve to know exactly what we collect, how we store it, and what control you have over it.

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L 89 Khelo How L 89 Khelo Handles Your Personal Information
HOW WE PROTECT DATA

Data Security, Cookies and Account Retention

Your account and the data attached to it are protected through a combination of encryption, access controls and regular security checks. Here is what that looks like in practice across the four areas that matter most to your privacy.

Encryption in Transit and at Rest

All data moving between your device and our platform travels over SSL. Stored records — including your account wallet history — sit in encrypted environments with access limited to authorised staff only.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can clear cookies from your browser at any time; doing so will end your active session and require a fresh login.

Account Data Retention

Active accounts retain full history. After an account is closed, we hold records for the minimum period required under applicable financial regulations, then delete them. You can ask for confirmation of deletion once that period passes.

Requesting Changes to Your Data

Write to our support team with your account details and the specific correction or deletion you need. We verify your identity before making any changes and confirm in writing once the update is complete.

DATA REQUEST CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct or remove data tied to your account — including wallet transaction references linked to bKash, Nagad or Rocket — our support team handles those requests directly. Raise a ticket through live chat or email and identify your account clearly so we can locate your records and respond. All data-related requests are logged and tracked until resolved.

Live Chat Start a chat from any page on the site and select 'Account & Privacy' from the topic menu. A team member will pick up your request.
Email Support Send your data access or deletion request by email with your registered account name. We confirm receipt and respond to your request in sequence.
In-Account Help Log into your account, head to the help section, and submit a privacy request form. Your submission is tied to your account record automatically.

Common Questions About Your Data on L 89 Khelo

The questions below cover what we hear most from account holders in Bangladesh about how their information is handled, who can see it, and what they can do about it.

We collect your name, email address, contact number and the credentials you set at registration. If you verify your account, we also hold the document details you submit for that process.

No. Your mobile wallet PIN is entered in your bKash or Nagad app, not on our platform. We only receive the transaction reference and amount from the payment processor to credit your account wallet.

Yes. Contact support through live chat or email, confirm your account identity, and we will compile and send you the data we hold. We handle these requests in the order they are received.

Submit a deletion request through the in-account help form or by email. We retain records for the minimum period required by applicable regulations, then delete them and confirm in writing.

No. We do not sell or share your personal data with marketing companies. Data is shared only with payment processors, fraud-prevention services and regulatory bodies where legally required.

Your account is deactivated and access is removed. We hold your records for the minimum period required under financial regulations applicable to eligible regions, after which deletion applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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